Book That In Support
Real Help From Real People
You do not need to be a technical expert to use Book That In.
If you get stuck, we will explain things clearly, show you what to do and help you get moving again.
You Will Not Be Left To Work It All Out Alone
You know your activities and your customers. You should not have to become a software expert as well.
We believe in looking after people the way we would want to be looked after. That means listening properly, taking your questions seriously and explaining things without unnecessary jargon. There are no silly questions here.
If something does not make sense, that is our cue to explain it better. We can talk it through, point you towards a step-by-step guide or record a short video showing you what to do.
Our aim is simple: to help you feel confident using Book That In and get back to running your business.
“I found the idea of a booking system quite daunting... Tim and Abby have been amazing and have been with me every step of the way.”
Kate Hill, Messy Play
What Support From Book That In Feels Like
Clear, Practical Answers
We will explain what to do in plain English and focus on the next useful step. There are no silly questions and no unnecessary jargon.
We Show You, Not Just Tell You
Written instructions are not always the easiest way to learn. We often record short, personalised videos showing you exactly where to go and what to do.
Sometimes we will make the change while recording so you can see how it works and repeat it yourself next time.
Quick Answers, Even Outside Office Hours
Our AI support assistant is trained on all our support tutorials. Ask it a specific question and it can search that guidance to give you a focused answer straight away.
It is particularly useful outside office hours when you need a quick answer and do not want to wait for the team to return.
Real People When You Need Them
Self-service and AI help are available, but they are not your only options. You can email, WhatsApp or call the team, or book a 1:1 support call when you need a person to help.
What Customers Say About Our Support
“I love the way he explains things and the personal touch is brilliant. I particularly appreciate Tim recording himself using the platform and sharing the video so I can follow along and learn.”
Carrie Prideaux, Hope Yoga Yorkshire
“Really clever system, with excellent customer support. Instructions are very easy to follow even for a technological dinosaur like me!”
Katherine Elder, Nature Makers North of Tyne
“The booking system itself is very intuitive and easy to understand, even for those of us less ‘technical’... the answers came back within minutes, generally in the form of videos which were so helpful.”
Charlie’s Dog Training Centre
Choose The Help That Suits You
Extra Hands
Would You Rather We Did It For You?
If you would rather we carried out particular changes or admin inside your account, ask about our paid Concierge Support service.
Tell us what you would like us to do and we will confirm whether we can help, the likely time involved and the cost before any work begins.
New To Book That In?
Thinking About Using Book That In?
Good support matters before you choose a booking system, not just after you have signed up. Book a friendly demo and we will show you how it works, answer your questions and help you decide whether it is right for your business.
When Human Support Is Available
Our normal office hours are Monday to Friday, 9am to 5pm.
You can browse the Help Centre or ask our AI assistant at any time. Messages can also be sent outside office hours. We aim to respond within one working day or sooner, excluding weekends and bank holidays.
Frequently Asked Questions
Do I need to be good with technology?
No. Many of the people we help do not consider themselves technical. We will explain things clearly, show you where to go and take it one step at a time.
Can you show me what to do?
Yes. We often record short support videos so you can see the exact steps on screen. Sometimes we will make the change while recording so you can see how it works in your own account.
Can I speak to a person?
Yes. You can email, WhatsApp or call us, or book a 1:1 support call.
Can you make changes in my account for me?
Often, yes. Small changes may form part of normal support. For larger pieces of work, ask us about paid Concierge Support and we will confirm the likely time and cost before starting.
Tell Us What Is Happening
Send A Support Request
Tell us what you are trying to do, what happened and what you expected to happen. If possible, include your account email, the page URL and a screenshot. The more context you give us, the faster we can usually help.